Frequently Asked Questions
Frequently Asked Questions
FAQ - Frequently Asked Questions
How do I place my order?
To place an order, follow these steps: Add items to your shopping cart.
Proceed to checkout using our payment methods or via PayPal.
On our website, click the “Checkout” button. If you use PayPal, click the PayPal button.
Enter your email, name and address.
If you have a valid discount code, enter it in the “Discount” field and click “Apply”.
Continue by clicking on "Continue to shipping method" and check that the shipping address is correct.
Click "Continue to payment method".
Enter your payment details.
Click “Complete order”.
What if there are missing items or incorrect products when I receive my order?
For lost or incorrectly shipped items, please contact us at werstores4@gmail.com. Please provide your order number and receipt (image file size must be less than 1MB). We will reship the correct item at no extra cost, and you can keep the incorrectly shipped item as a gift.
How do I know if my order has been shipped successfully?
You will receive a confirmation email containing your order number and details of your purchase.
I would like to change my ordered items. What should I do?
You can change your order until 11pm (+1 GMT) on the same day it was placed. Please contact us at werstores4@gmail.com to request changes.
How do I add items to my cart?
To add items to your cart: Navigate to the item page.
Choose according to your preferences.
Click “Add to Cart”.
How can I see what's in my shopping cart?
To view your cart, click the Cart icon at the top of the site. You can adjust quantities and remove items from your cart.
How do I remove items from my cart?
Click the “Cart” icon, view the items and click “Remove” to delete the items.
How do I change the quantity of a particular item in my cart?
In the cart, change the quantity in the “Quantity” field of the item you want to adjust.
What are the recommended browsers for this site?
We recommend Google Chrome, Safari, Firefox and Internet Explorer.
What are your payment options?
We accept major credit cards via Shopify Payments (MasterCard, Visa, American Express, Discover), PayPal, Apple Pay, and Google Pay.
How do I make payments using PayPal?
Click the "PayPal" button at checkout and you will be redirected to the PayPal website for secure payment processing.
How can I use a discount code?
To use a discount code: Choose the item and click “Checkout”.
Enter the required information.
Find the “Discount” field, enter the code and click “Apply”.
What is your return and exchange policy?
Please see our Returns and Exchanges Policy for information on returns.
How do I return my item?
Please contact us at werstores4@gmail.com for more information about the return process.
What is your cancellation policy?
Order Adjustment Deadline: You have the flexibility to modify or cancel your order within 6 hours of placing it. This window allows us to process and ship orders efficiently.
Order Change or Cancellation Process: To modify or cancel your order, please contact our customer service team immediately. We can be reached at werstores4@gmail.com. Please provide your order number and relevant details to ensure fast and accurate processing.
Shipped Orders: If your order has already been shipped, we will not be able to cancel it directly. In this case, we ask that you receive the package as scheduled, and you can consult our return and exchange policy for further assistance.
Is ordering online safe?
Yes, we use SSL encryption to protect your information during online transactions.
Is it safe to use my credit card on your website?
Yes, our website uses a secure payment gateway with data encryption.
Is my personal information kept confidential?
Your personal information is private and convenient. We do not share, rent or sell without your consent, except as required by law.